Not providing excellent customer service and support to students is a mistake that can hinder the success of your online course. If learners experience difficulties or have questions about the course, it's important to have a system in place for addressing these issues and providing support. If you don't provide timely and helpful support to your learners, it can lead to frustration and dissatisfaction, and may even result in learners dropping out of the course.
To avoid this mistake, it's important to prioritize customer service and support as part of your overall strategy for your online course. This might involve setting up a system for learners to submit questions or concerns, and responding to these inquiries in a timely and helpful manner. You might also consider offering additional resources or support materials, such as FAQs or instructional videos, to help learners navigate the course and get the most out of it. By providing excellent customer service and support to your learners, you can improve the overall learning experience and increase the chances of success for your online course.
